Process Redesign Tools & Techniques

Upfront Advisors equips our clients with simple but effective process improvement tools and techniquesLooking back, the last ten years might be considered the decade of labor arbitrage. The prevailing theory has been “Workers are cheaper and more plentiful in one country than another, so let’s move our work there.” It’s been referred to as outsourcing or off-shoring, and it seems like everybody has been doing it.

There is a problem, however. In the words of one India-based outsourcing company, this solution is usually just “your mess for less”; the work is not better or more efficient, it’s just cheaper. With every major corporation now outsourcing to some extent, everyone has been faced with rising costs, lower consistency due to growing turnover rates, and an overall decline in customer service levels.The solution is to focus on the work itself, eliminating the waste and reducing the stuff that needs to be done but the customer doesn’t know or care about.

So what is the solution?

Hop from country to country in search of the cheapest labor? Even if you could, the transition costs would be extreme, and quality levels would plummet.

The solution is to focus on the work itself, eliminating the waste and reducing the stuff that needs to be done but the customer doesn’t know or care about. Only when we are working effectively and efficiently can we truly focus more attention on the outcomes that really motivate the customer.

The tools and techniques that UpFront Advisors employs give us the ability to get your whole company thinking in very real ways about changing the way work gets done each day.

We believe a combination of proven industry methods such as Lean and Six Sigma as well as Dr. Michael Hammer’s process redesign techniques offers a robust toolkit that can revolutionize the way a company works. The benefits include higher profits, lower response times, and happier, more engaged employees.

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